FAQ

Please fill out our contact form and a team member will be in touch promptly.

There is no application fee or start up fee. There is also no charge if you already have a machine, software, or gateway to accept transactions. If you are setting up a brand new account or need to replace your current equipment, there may be a charge for a new machine. 9 times out of 10, your equipment will be compatible with our service. Contact us to find out if your current credit card machine is compatible.

In most cases, we will be able to reprogram your equipment. If the equipment is no longer PCI compliant, we will need to replace it.

There are over 200 different rates charged by Visa and Mastercard alone. The rate that the merchant pays varies depending on which type of card is accepted, how the transaction is performed, and what industry the merchant is in. Because each of our customers has unique needs, our processing services are customized according to the specifics of their business. To receive a personalized pricing quote from one of our representatives, please complete a sales inquiry form and you will be responded to promptly.

Funding will traditionally take 48 hours. If needed, we CAN guarantee next-day (24 hour) funding for a monthly service fee of $5.

Yes, we have relationships with several high risk processors. We can approve just about anything that would be approved elsewhere.

Yes, we always give full training when we install service for a merchant. This training can be done over the phone or, ff you are in the San Diego area, we can send a rep out as well.

There are many factors involved in setting up a merchant account but we can often get someone set up within 2-3 days of completing an application.

You will be able to view your account information online and through a monthly paper statement. You will have access to you online portal 24 hours a day to monitor you transactions and deposits anytime you’d like.

You should wait until your account is approved and setup before closing your previous account. This is suggested so that you do not have any downtime while making your transition.

Interchange is what we call the hard costs that are set by Visa and Mastercard for the merchants to accept transactions. These rates are non-negotiable and must be paid by any merchant, no matter what the size, that chooses to accept credit cards.